We have a specific page dedicated to landlords. Visit our landlord property damage page to learn more about submitting a claim as a landlord.

Prioritise safety and check for any injuries to you or the residents on the property. Take photos of the damage if it’s safe to do so. 
In the event of an emergency, call 132 500 for the State Emergency Service. 

For Owners Corporation properties, please call Scotia Property Maintenance at 1300 726 842 or Tymaline Building Services at 03 8870 2222 for outside business hours assistance.

It’s important that we have all the information needed on your incident to ensure a smooth and speedy claims process. Here are some of the information you’ll be asked to provide:

• Your name or business name (if applicable)
• Your phone no.
• Date and time of the event
• Details of the damage (i.e. description, areas of property damage)
• A report from a qualified repairer (for non-urgent repairs)